With Energex expanding their field service capabilities their existing paper systems were unable to handle the increased quantity of data to be recorded and accessed in real time. To support Energex’s future development including improvements to customer service levels and increasing field safety & performance a real time computer system needed to be installed in every vehicle in the service fleet.
Australian Mobile Radio were contracted the prime contractor Aliva to fit all Energex vehicles with the new Field Force Automation System & all associated hardware. AMR worked closely with Aliva to ensure the smooth roll out of all Energex vehicle installations across south east Queensland. An ethisis was placed on long time reliability and installations meeting strict ADR standards.
The Field Force Automation system (FFA) was tailored specifically to Energex’s field service requirements, the system utilizes Panasonic Toughbook laptops docked into the vehicles. The vehicle docks enabled charging, satellite navigation & tracking as well as connection to high gain antennas to keep the operator connected to the network at all times. Remote screens were also connected to give operators access front the front seats when the docks were mounted in the rear of the vehicles. Energex are now able to dispatch staff to locate faults in their network faster than ever before. The FFA computer system also provides field staff with electronic information about outages and related details from their vehicles increasing efficiency and decreasing call costs, travel time & paperwork.
Brisbane City Council required an asset tracking system that could provide detailed analysis and reporting on their full fleet of mobile assets from road sweeping vehicles, tree management and road management to mention a few. Council required a full turnkey solution to be supplied, installed and maintained for their asset fleet along with ongoing local hardware support.
Australian Mobile Radio worked closely with the head contractor Pinpoint Communications to roll out the Advanced Vehicle Management and Mobile Work Platform systems successfully into each Council vehicle. AMR installed over 250 units for Brisbane City Council and continue to provide them with local support to for any repairs or new installs.
Brisbane City Council were supplied with the Advanced Vehicle Management (AVM) and Mobile Work Platform (MWP) Systems provided by Pinpoint Communications and installed and serviced by Australian Mobile Radio. The advanced technology allows for asset tracking, allocation of crew and plant resources to capture time sheets per job/vehicle, dispatch work orders, navigate to specific assets and capture field data and produce detailed reports essential for council’s management team.
When tasked with the project of rolling out the Advanced Vehicle Management and Mobile Work Platform Systems for Brisbane City Council we had no hesitation in engaging Australian Mobile Radio to carry out the installation work for the project. AMR’s workmanship is that of quality along and with their professional service made working with them an enjoyable experience
Roadrunner Couriers came to us looking for a reliable service centre to keep their fleet, in constant communications with their despatchers.
The radio equipment not only provided voice communications but enabled data connection to base so jobs can be displayed on in vehicle screens.
As well as reliable equipment Roadrunner Couriers needed to upgrade their Radio system to allow long distant reliable communications between their mobile units and base stations. The coverage area ran from the southern regions of Beenleigh, west as far as Ipswich and as far north as Caboolture.
We were able to provide a 2 UHF Repeater systems stationed at the summit of Mount Coot-tha, for this client which would allow clear, consistent communication in a wide spread region that exceeded the clients existing coverage area allowing for the future growth of the business.
A service plan was implemented to swap out any vehicle equipment that failed allowing it to be fully serviced in the background while the driver continued operating earning income for both the driver and the company. An annual service also ensured equipment operated as new and lasted longer without failures.
New radios were also introduced into the fleet ensuring future capabilities.
We supplied and installed the new Motorola UHF Radios into each Road Runner vehicle over the last 5 years. The new High Powered Tait UHF Repeater Radios installed at Mt Coot-tha gave exceptional coverage over the Brisbane South East area. We also provided narrow band programming to meet ACAMA’s new regulations along with ongoing support and maintenance.
With communication forming a crucial component of our everyday business activity choosing the right solution was vital for our company’s daily running and future growth. Andrew Booth provided a solution that was tailored to our needs and supports our business and ARC continue to support our system to ensure the best performance is achieved.
Owner and Director Road Runners Couriers, Australia